Ann

More than a year ago I spoke personally with you on the phone regarding window screens for my home, the siding for which The Aluminum Company completed several months prior. At that time you helped me problem-solve how to obtain effective screens when there was some irregularity in the dimensions of the window openings. You suggested I call Rice's Glass and to let you know the outcome.

Rice's Glass did an excellent job, including remaking 2 ill-fitting screens at no extra charge.

Not only was your advice good, but I was additionally struck by your taking the time to help me solve the problem when there would be no financial gain for your company and by your caring enough to want to know the outcome.

My appreciation comes late; however, I want you to know how impressed and grateful I am to you for responding so thoughtfully and effectively - simply out of kindness - a seemingly rare commodity in the business world these days.